Refund Policy — Spotter

This policy explains requests concerning enabled website purchases through Paddle and purchases through Google Play. The original purchase channel and applicable consumer law govern the request.

1. Website purchases through Paddle

Website orders follow the Paddle Refund Policy and applicable consumer law. Eligibility depends on the transaction and your location. Statutory withdrawal rights and remedies for defective or undelivered services remain available. We do not offer an additional unconditional refund period.

Read the policy applicable to your transaction: https://www.paddle.com/legal/refund-policy ; Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms

2. How to request help or a refund

For missing benefits, a duplicate payment or a technical problem, email wjf326@gmail.com with the purchase channel, order reference, purchase date and a description. Do not send a card number, password or security token. We will investigate and help resolve the issue or route the refund request.

For a Paddle order, use the support link in your receipt or https://paddle.net and select the refund option. Approval and payment processing are handled under Paddle’s policy. Submitting a request is not itself approval.

For a Google Play order, use Google Play’s refund process or contact Spotter for purchase support. Paddle cannot refund a Google Play order. Google Play rules and applicable law govern that channel: https://support.google.com/googleplay/answer/2479637?hl=en

3. Cancellation and refunded benefits

Canceling an annual subscription stops future renewal and ordinarily keeps the paid period available until it ends; it does not automatically refund a payment. A pass or identification pack does not automatically renew.

Once a refund or reversal is confirmed, the benefits attributable to that refunded purchase are withdrawn. A refunded pack’s remaining uses, or the refunded period’s allowance and Pro access, are removed; independently valid purchases remain subject to their own terms. Saved local diaries and creations are not deleted by a refund.

Nothing in this policy limits mandatory consumer rights, statutory withdrawal rights or lawful payment disputes. The policy and mandatory rules applicable when you purchased govern your order.